Terms of Service
The agreement that governs your use of Honed Earth.
1. Who this is between
These terms govern the relationship between you (the “Customer”) and Honed Earth Inc. (“Honed Earth,” “we,” “us”). Honed Earth is a New York corporation operating a B2B marketplace and supply-chain operating system for natural stone.
2. What Honed Earth is and isn’t
Honed Earth is a platform that hosts listings, audit-logs status changes, and provides the working surface for fabricators, suppliers, distributors, trade designers, and A&D firms. We are not a stone retailer. We do not take title to slabs, we do not certify stone authenticity, and we do not arbitrate disputes — we provide the audit trail and the resolution protocol.
3. Account, identity, and verification
You agree to provide accurate information about yourself and your organization. Suppliers and distributors undergo identity verification at signup; ongoing certification verification applies. Failure to maintain accurate org information, or going inactive for 30+ days without a heartbeat, will cause your listings to auto-private until you re-confirm your inventory.
4. Listings + provenance
Suppliers are responsible for the accuracy of the listings they create. Every listing carries a lot, finish, dimensions, and supplier-of-record. Honed Earth audits listings against marketplace standards (see Refund Policy for dispute resolution). Misrepresentations — including misidentified mineralogy, false provenance, or reused photography — are grounds for listing removal and account suspension.
5. Inquiries, quotes, and transactions
Inquiries are non-binding until the recipient sends a quote and the requester accepts. Acceptance creates a contractual relationship between the parties. Honed Earth captures the audit trail of inquiry → quote → acceptance → status changes — but the parties (fabricator, supplier, designer) are the contracting parties. Honed Earth is not party to the transaction.
6. Subscription, billing, and refunds
Honed Earth offers Basic (free), Pro, Business, and Enterprise tiers. Recurring billing applies to Pro and Business subscriptions; Enterprise is custom-quoted. See Refund Policy for refund terms. We do not run promotional discounts broader than 15% off the listed tier price.
7. Dispute resolution
Disputes between parties (fabricator vs. supplier, designer vs. fabricator) are recorded in the slab’s audit trail. Honed Earth provides the trail and the protocol; the parties resolve commercially. Honed Earth’s role is evidentiary, not adjudicative. Disputes between a Customer and Honed Earth directly are subject to binding arbitration under the rules of the American Arbitration Association, venued in New York County, NY.
8. Listing-removal protocol
Honed Earth may remove listings without notice when: (a) the listing violates marketplace standards; (b) the supplier’s organization fails verification or becomes inactive; (c) a court order or legal request requires removal; (d) the listing is disputed and the supplier cannot substantiate claims. The audit trail is retained even after listing removal.
9. Privacy
See our Privacy Policy for how we collect, store, and use your data. Photos uploaded for slab listings are signed at upload and served via short-TTL signed URLs. The audit trail is append-only and retained for the lifetime of the platform plus seven years.
10. Termination
Either party may terminate this agreement with 30 days’ written notice. On termination: your active listings move private; the audit trail is retained; refunds for unused subscription time follow the refund policy. Termination does not affect obligations between you and counterparties for transactions already in progress.
11. Limitation of liability
Honed Earth’s aggregate liability for any claim arising from or related to these terms is limited to the amount you paid Honed Earth in the twelve months preceding the claim. We are not liable for consequential damages, lost profits, or third-party claims arising from transactions between Customers.
12. Governing law
These terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. Any judicial proceeding (other than arbitration) shall be brought in the state or federal courts of New York County, NY.
13. Changes to these terms
We may update these terms; we’ll email all active accounts at least 30 days before the changes take effect. Continued use after the effective date constitutes acceptance.
Questions: legal@honedearth.com. Honed Earth Inc.