Refund Policy
Subscription refunds, cancellation windows, and dispute escalation.
1. Subscription refunds (Pro / Business)
You may cancel at any time. We refund the unused portion of your most recent billing period, prorated to the day, less a 5% processing fee. Cancellation takes effect immediately; your account moves to Basic at the end of the billed period.
2. Refund window for first-time subscribers
First-time Pro and Business subscribers have a 14-day full-refund window from the initial billing date. Email support@honedearth.comand we refund within three business days, no questions asked.
3. Marketplace transaction refunds
Honed Earth is not party to transactions between parties (fabricator vs. supplier vs. designer). We do not collect, hold, or refund payment for slabs. Transaction refunds are governed by the agreement between the parties + the terms each party operates under.
We provide the audit trail to support your refund / replacement / dispute with the counterparty. The trail is admissible in arbitration and small-claims proceedings.
4. Dispute escalation protocol
When a transaction goes sideways:
- Both parties open the dispute on the slab’s audit trail.
- Honed Earth surfaces the trail to both parties + a compliance officer.
- The parties resolve directly, or escalate to commercial arbitration / small claims.
- The compliance officer can mark the supplier or fabricator as flagged-pending-review if patterns emerge.
We aim to resolve disputes within 72 hours of opening. The platform’s role is evidentiary; the parties contract directly with each other.
5. Listing-removal refund
When a supplier’s listing is removed by Honed Earth (for fraud, misrepresentation, or persistent dispute), in-flight inquiries are notified. Buyers who have already accepted quotes are entitled to refund from the supplier; Honed Earth provides the evidence trail to support the refund.
6. Account-termination refunds
If we terminate your account for cause (terms violation, fraud), prepaid subscription is non-refundable. If we terminate without cause (platform sunset, product change), we refund the prorated remainder of your subscription period.
7. How to request a refund
Email support@honedearth.com with your account email and reason. We respond within one business day.
See also: Terms of Service, Shipping,Privacy.